Shipping & Delivery

Shipping and Delivery Protocol

At Sacred Shade, we are committed to providing a seamless and efficient delivery experience to ensure your items arrive in perfect condition. Below is our detailed shipping and delivery information.

Shipping Options

  1. Standard Shipping
    • 5–7 business days.
  2. Expedited Shipping
    • 2–3 business days.
  3. International Shipping
    • 7–14 business days, depending on the destination.

Order Fulfillment Process

We prioritize accuracy and efficiency with every order.

  • Processing Time: Orders are processed within 1 business day of purchase.
  • Packaging: All orders are carefully packed to protect your items during transit.
  • Shipping Partner Pickup: Once prepared, packages are handed off to our trusted carriers for delivery.

Order Tracking

Stay updated on your order’s journey:

  • Once your order is shipped, you will receive a Shipping Confirmation Email with a tracking number.
  • You can use this tracking number to monitor your shipment’s progress through the carrier’s website.

Returns and Exchanges

We want you to love your Sacred Shade purchase. If you’re not satisfied, we make returns and exchanges easy:

  1. Return Policy
    • Returns and exchanges are accepted within 30 days of purchase.
    • Items must be unworn, unwashed, and in their original condition.
  2. How to Return
    • Visit our Returns Portal (linked on our website) to initiate a return or exchange.
    • Once approved, print the return label provided and ship the item back to us.
  3. Processing Time
    • Refunds or exchanges are processed within 3–5 business days of receiving the returned item.
  4. Return Fees
    • Return shipping fees may apply unless the return is due to a defect or error.

Customer Support

If you have any questions or concerns about shipping, delivery, or returns, our support team is here to help:

  • Email: sscustomer@gmail.com
  • Live Chat: Available on our website during business hours.
  • Response Time: All inquiries will be addressed within 24 hours.

Shipping Partners

We have partnered with reliable carriers, including UPS, FedEx, and DHL, to ensure timely and secure delivery for every order.

Order Issues

For lost, delayed, or damaged shipments:

  • Lost Packages: If your package is marked as delivered but you haven’t received it, please contact us within 7 days for assistance.
  • Damaged Items: Report any damage with photos of the item and packaging for a replacement or refund.

At Sacred Shade, we are dedicated to making your shopping experience as smooth as possible. If you have further questions, please reach out to us anytime!